The purpose of this qualification is to prepare a learner to operate as a Management Assistant. The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. They also coordinate activities of assigned personnel and provide current and updated relevant information to the manager as support for upcoming meetings. The Management Assistant can also function as a Senior or Executive Secretary, depending on experience, and is the gatekeeper who promotes the professional image of the manager and the organisation. The management assistant also needs to be able to manage special projects using resources given according to good governance procedures. The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled person, prepared for further, more specific study and a number of alternative career choices within the secretarial or personal assistant field.

Collect and assess industry information to understand market demands for goods and services. Identify and manage the financial, human, and infrastructure needs of a business. Prepare for business setup and effectively organize and run daily operations.

Understand the roles and responsibilities of both employers and employees in the workplace, including safety and legal requirements. Apply good work ethics, values, and standards while building key workplace skills and confidence.

Understand the main causes and types of conflict, apply effective strategies to manage and resolve them—especially in the workplace— using suitable techniques. Develop follow-up plans, document the resolution process, and build confidence in handling conflict situations.

Develop clear communication skills, recognize behavioural patterns, and manage life’s challenges. Apply ethical principles, strengthen relationships, assess character, and build confidence and competence.